FAQ For Residential Customers
We can make any of our styles in any of our velvet or linen colours for the same price, so if you like a style but there isn’t a listing in the colour you want, just place your order and write the colour you want in the order comments).
Eg: If you want our Panelled style bedhead in Charcoal but this colour is not on the website, just place your order for the Black Panelled style bedhead listing and write “Charcoal” in the order comments. We make all of our products to order, so we’ll see your order comment and make it in the colour you want.
If you are unsure or have any questions, drop us a line at hello@martinifurniture.com.au
If you’d like another fabric type or colour, we can do this! Simply tell us what you’re after here and we’ll come back to you with a quote.
Yes we do.
If you're in Melbourne, we make Ensemble bases either standard, or with Gas-lift or drawer storage, upholstered in your choice of fabric.*
For everywhere else in Australia, we make Upholstered Slat Bed Bases in your choice of fabric.
You can choose the fabric and the feet, or go with our standard feet.
*The reason we can only do Ensemble bases for Melbourne customers is because they are too large and heavy to safely ship around the country. We've tried before and there's a huge risk of damage during transit, so we have made the decision to only offer Slat Bed Bases for customers outside of Melbourne, as we can safely ship these flat-packed around the country.
We offer FREE DELIVERY Australia-wide.
Unfortunately, no, we do not offer a set-up service.
For Oversized bedheads, or bed base orders, we have designed our products to be easily assembled using a screwdriver, and we provide easy to follow instructions for this.
We custom make all of our standard products to order in 3-5 weeks.
If you would like to receive your order sooner, please email us on hello@martinifurniture.com.au and we’ll do our best to make this happen.
Once we have finished making your order (in the timeframes mentioned above), we book the courier for next day collection, then it can take 2-10 days to receive your order, depending on whether you are in metro or regional areas. We will email you a tracking number and you can track your delivery.
*Please note: If you’d like a fabric that is not part of our standard range of fabrics, that is no problem at all, however these standard lead times may change depending on fabric availability from the fabric supplier you’ve chosen.
Yes, possibly.
If you would like to receive your order sooner, please email us on hello@martinifurniture.com.au and let us know when you need it and we'll do our best to make it happen for you.
No problems at all! This happens all the time, especially in this residential construction climate.
At time of order, let us know your estimated completion date and we'll schedule your order into our production schedule. Then, if anything changes, let us know a couple of weeks before, and we can either push our production slot out, or hold onto your order in our workshop until you're ready for it.
Easy!
We make all of our products to order, so we do not accept return of product or issue refunds for change of mind.
If products are damaged in transit then we will replace the product upon receipt of the damaged product to our address within 14 days of delivery. If your product has been damaged in transit, please take photos straight away (of the product and the packaging) showing the damage clearly, and email us via hello@martinifurniture.com.au to discuss.
All of our products are hand-made to order, and we offer FREE Delivery Australia-wide.
We don’t have a physical showroom, however if you would like us to send you fabric samples, just click here and order for free.
In the meantime, here are some answers to some frequently asked questions:
As an online retailer, we are open to take your order 24/7 through our website.
If you have any questions, or need any help, please either fill in the contact form (above), or email us on hello@martinifurniture.com.au and we will come back to you the next business day.
If you would like to call to ask a question or chat through your requirements, our phone line is open
Monday to Friday, 10am to 5pm AEST.
If you call outside these times, please leave a voicemail and we’ll return your call on the next business day.
As an online retailer, we are open to take your order 24/7.
If you have any questions, or need any help, please either fill in the contact form (above), or email us on hello@martinifurniture.com.au and we will come back to you the next business day.
We can make any of our styles in any of our velvet or linen colours for the same price, so if you like a style but there isn’t a listing in the colour you want, just place your order and write the colour you want in the order comments).
Eg: If you want our Panelled style bedhead in Charcoal but this colour is not on the website, just place your order for the Black Panelled style bedhead listing and write “Charcoal” in the order comments. We make all of our products to order, so we’ll see your order comment and make it in the colour you want.
If you are unsure or have any questions, drop us a line at hello@martinifurniture.com.au
If you’d like another fabric type or colour, we can do this! Simply tell us what you’re after here and we’ll come back to you with a quote.
Yes we can! We recommend the Trinity Linen range, and can send you a fabric sample if you like.
Yes we do! We have a few faux leather ranges to choose from. Click here to take a look at our available fabrics, and select some free samples if you want to touch and feel them in person.
Yes! We have trade accounts to Warwick, Wortley and Zepel, Mokum, Unique Fabrics and more, who offer 1000’s of different fabrics and colours, so we can make our bedheads in any fabric you want.
Simply tell us what you’re after here and we’ll come back to you with a quote.
Yes we do! We make all of our products to order, so we can make whatever style, height, width, fabric, you like!
If you’d like some help designing a custom bedhead, bed base, ottoman, blanket box for your space, or would like to request a quote, feel free to call or email us, or simply fill out this form and we’ll be in touch.
Unfortunately not. We custom make all of our products to your order, based on your specific choices, and so, we do not accept any returns or exchanges for change of mind.
Once we start making your product, we are unable to modify it.
We make all of our products to order, so we do not accept return of product or issue refunds for change of mind.
If products are damaged in transit then we will replace the product upon receipt of the damaged product to our address within 14 days of delivery. If your product has been damaged in transit, please take photos straight away (of the product and the packaging) showing the damage clearly, and email us via hello@martinifurniture.com.au to discuss.
We make all of our products to order, so once we have received your order and ordered custom supplies to make it, or commenced production we are unable to accept a cancellation or change of specification.
If you place an order through our website, and realise you have made a mistake, you can contact us within 24 hours of placing the order and we can process a cancellation for you and issue you with a refund via the same payment method you used to process the order.
Yes, absolutely! Place your order with us and just let us know when you need it, and we'll co-ordinate our production accordingly. By ordering early, you not only get to tick something off your decision-list, you get to lock in today's pricing.
If your original completion date is delayed, no problems at all! This happens all the time, especially in this residential construction climate.
At time of order, let us know your estimated completion date and we'll schedule your order into our production schedule. Then, if anything changes, let us know about the delay as soon as you know (ideally at least two weeks before), and we can either push our production slot out, or hold onto your order in our workshop until you're ready for it.
Easy!
We offer FREE DELIVERY AUSTRALIA-WIDE.
Yes we do!
No catch.
We are passionate about our products, and helping our customers get our high quality, colourful upholstered furniture into your homes all across the country.
Given the sheer size of Australia, there is a lot of freight and retailer inequity in our country, with most of the large brands concentrating their efforts on the east coast.
We at Martini Furniture believe that people that don’t live in Metro cities shouldn’t have to wear high shipping costs to access products available to the rest of the country. So we cover the freight costs, so that you don’t have to worry about it at all! The prices you see on our website, are the total prices you pay – there are no hidden charges when you get to the checkout.
We are based in Melbourne, and use a mix of delivery options to get our products to your door, safely.
If you are in Melbourne Metro, Sydney Metro, or Adelaide Metro, we use dedicated door-to-door delivery drivers to get your item from us to your door swiftly and safely.
For everywhere else, we utilise leading national courier companies to deliver to Perth Metro, Brisbane Metro, Darwin Metro, Tasmania, WA, NT, QLD, NSW, VIC, ACT and SA Regional & Rural areas.
There's a few different elements to this answer:
- If you are in Melbourne Metro, Sydney Metro or Adelaide Metro and we are delivering with our dedicated driver, we MAY be able to deliver on a specific weekday. Let us know what you need and we'll see if we can co-ordinate it for you.
- If you live anywhere else and we are delivering with the national courier network, unfortunately, we don't have any control over the national couriers' delivery schedules, so we are unable to nominate a specific delivery day or time. Once the courier collects your order from us, we hand over responsibility to them to deliver to you. We insert your phone number into the courier booking, and then they will send you a text message advising you when your order is "out for delivery". If you're not home, you can contact them to arrange a re-delivery.
In any case, contact us and let us know what you need and we'll do our best to accommodate.
No problems at all! This happens all the time, especially in this residential construction climate.
At time of order, let us know your estimated completion date and we'll schedule your order into our production schedule. Then, if anything changes, let us know a couple of weeks before, and we can either push our production slot out, or hold onto your order in our workshop until you're ready for it.
Easy!
We custom make all of our standard products to order in 7-10 days.
If you would like to receive your order sooner, please email us on hello@martinifurniture.com.au and we’ll do our best to make this happen.
We custom make all of our standard products to order in 7-10 days.
If you would like to receive your order sooner, please email us on hello@martinifurniture.com.au and we’ll do our best to make this happen.
Once we have finished making your order (in the timeframes mentioned above), we book the courier for next day collection, then it can take 2-10 days to receive your order, depending on whether you are in metro or regional areas. We will email you a tracking number and you can track your delivery.
*Please note: If you’d like a fabric that is not part of our standard range of fabrics, that is no problem at all, however these standard lead times may change depending on fabric availability from the fabric supplier you’ve chosen.
Yes, possibly.
If you would like to receive your order sooner, please email us on hello@martinifurniture.com.au and let us know when you need it and we'll do our best to make it happen for you.
Yes, absolutely! Place your order with us and just let us know when you need it, and we'll co-ordinate our production accordingly. By ordering early, you not only get to tick something off your decision-list, you get to lock in today's pricing.
If your original completion date is delayed, no problems at all! This happens all the time, especially in this residential construction climate.
At time of order, let us know your estimated completion date and we'll schedule your order into our production schedule. Then, if anything changes, let us know about the delay as soon as you know (ideally at least two weeks before), and we can either push our production slot out, or hold onto your order in our workshop until you're ready for it.
Easy!
